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To set up a Call line, in the Groups admin center, expand, select, and after that select. Type a name for the Call queue in package at the top. overflow virtual receptionist. To include an existing resource account: Under, select the button to include a resource represent this Call queue.

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Select the button next to the resource account you want to assign to this Call line. At the bottom of the pane, select the button. If you need to create a resource account: Under, select the button to add a resource represent this Call line. On the pane, look for any set of letters to bring up the results dropdown.

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On the pane: Enter a detailed. Agents see this name when a call exists to them. Key in a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, pick the button. On the pane, select the button. Representatives see the resource account name when they receive an inbound call.

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Assign outbound caller ID numbers for the agents by defining several resource accounts with a telephone number. Agents can select which outbound caller ID number to utilize with each outbound call they make. Within the Calls App, agents can utilize their Call Queue (CQ)/ Vehicle Attendant (AA) number or their own individual Direct In, Ward Dial (DID).

On the pane, search for the resource account(s) you wish to enable representatives to use for outgoing caller ID functions. Select the button next to the resource account with an assigned phone number. Select the button at the bottom of the pane. If you do not have a resource account with a designated phone number: Under, choose the button to include a resource account.

Select the button at the bottom of the results. On the pane: Key in a descriptive. Representatives see this name when a call exists to them. Key in a descriptive for the resource account. Select the dropdown and select. At the bottom of the pane, pick the button.

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After you've developed this new resource represent calling ID, you'll still need to: Select a supported language. This language is utilized for system-generated voice prompts and voicemail transcription, if you allow them. When you've selected a language, select the button at the bottom of the page. Define if you desire to play a welcoming to callers when they get here in the queue.

The uploaded recording can be no larger than 5 MB. If you choose, the system reads the text that you type (up to 1000 characters) when the Call queue addresses a call. Note When using Text to Speech, the text must be entered in the language picked for the Call queue.

Teams provides default music to callers while they are on hold in a queue. The default music provided in Groups Call lines is devoid of any royalties payable by your organization. If you wish to play a specific audio file, select and submit an MP3, WAV, or WMA file. Note You are accountable for separately clearing and protecting all essential rights and consents to utilize any music or audio file with your Microsoft Teams service, which might include intellectual home and other rights in any music, sound results, audio, brand names, names, and other content in the audio file from all pertinent rights holders, which might include artists, stars, performers, musicians, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, cumulative management organizations and any other parties who own, manage or license the music copyrights, sound effects, audio and other intellectual residential or commercial property rights.

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Review the requirements for including agents to a Call line. You can add up to 200 agents by means of a Groups channel. You should belong to the team or the creator or owner of the channel to add a channel to the queue. To utilize a Teams channel to manage the line: Select the radio button and select (overflow call answering).

Select the channel that you want to utilize (only basic channels are fully supported) and select. The following customers are supported when utilizing a Teams channel for Call queues: Microsoft Teams Windows customer Microsoft Teams Mac customer Note If you use this alternative, it can take up to 24 hr for the Call line to be fully functional.

You can amount to 20 representatives individually and approximately 200 agents through groups. If you desire to include specific users or groups to the queue: Select the radio button. To to the line: Select, look for the user, choose, and then select. To to the queue: Select, look for the group, choose, and after that choose.

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Note New users included to a group can take up to eight hours for their very first call to show up. If there are more than 200 members in the group, only the very first 200 members, in alphabetical order, will be added as representatives to the Call line. Crucial Understood problem: Assigning private channels to Call lines When using a personal channel calls will be distributed to all members of the group even if the private channel just has a subset of staff member.

decreases the amount of time it considers a caller to be connected to an agent after the representative accepts the call. For conference mode to work, agents in the Call line must use one of the following clients: The most recent variation of the Microsoft Teams desktop client, Android app, or i, OS app Microsoft Teams Phone System version 1449/1.

2020051601 or later Agents' Teams accounts should be set to Teams, Just mode. Representatives who do not satisfy the requirements aren't consisted of in the call routing list. We advise making it possible for conference mode for your Call lines if your agents are using suitable customers (overflow virtual receptionist). Idea Setting to is the advised setting. overflow call handling. When you have actually chosen your call responding to choices, choose the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the line from Skype for Business Server. Conference mode is required if Groups users require to consult/transfer calls with Call queues. Representatives may hear the configured music on hold in queue for as much as 2 seconds when first joining the call.

If you require to utilize Conference mode, select,, or as the. If you need to use Attendant routing, set Conference mode to. Keep in mind If Compliance recording is allowed on the representatives, the combination of and isn't supported. If you need to use, select,, or as the.

When using and when there are less calls in line than available representatives, just the first two longest idle representatives will exist with calls from the queue. When using, there might be times when an agent gets a call from the queue quickly after becoming not available, or a brief hold-up in getting a call from the queue after appearing.